How to Request a Refund on SellKit
If you find that SellKit hasn't met your expectations or if you've simply changed your mind about your purchase, we offer a straightforward refund process. We understand that flexibility is key to our customer's satisfaction, which is why we provide a full refund within 30 days of purchase, no questions asked. To ensure a smooth and hassle-free refund process, please follow the steps outlined below.
Step 1: Log In to Your SellKit Account
The first step in requesting a refund is to log into your SellKit account. Ensure you're entering the correct credentials to access your account dashboard where you can manage your purchases and request support.
Step 2: Create a New Support Ticket
Once logged in, you'll need to initiate the refund process by creating a new support ticket. This can be done easily by following this link, which will direct you to the support ticket creation page.
Step 3: Specify the Nature of Your Request
After accessing the ticket creation page, you'll encounter a drop-down menu labeled "What do you need help with?". Click on this drop-down and select the "Billing" option. This action categorizes your ticket correctly, ensuring it reaches the right department.
Step 4: Explain the Reason for a Refund
Next, explain what you fins missing in SellKit. Your feedback is valuable to us, and while it's optional, it helps us understand how we can improve our services.
Step 6: Submit Your Request
After filling in the necessary information, the final step is to click on the "Submit" button. This action officially sends your refund request to our support team, who will process it promptly.
What Happens Next?
Upon submission, our support team will review your case and initiate the refund process. Please note that it may take a few days for the refund to reflect in your account, depending on your bank or payment service provider.
- Once the refund is confirmed, our payment provider indicates it typically arrives in 5–10 days to your original payment method (though it's often faster).
- Refunds do not apply to upgrades or renewals.
If you have any questions or need further assistance, please don't hesitate to contact our support team.