How to Request a Refund on SellKit

If you find that SellKit hasn't met your expectations or if you've simply changed your mind about your purchase, we offer a straightforward refund process. We understand that flexibility is key to our customer's satisfaction, which is why we provide a full refund within 30 days of purchase, no questions asked. To ensure a smooth and hassle-free refund process, please follow the steps outlined below.

Step 1: Log In to Your SellKit Account

The first step in requesting a refund is to log into your SellKit account. Ensure you're entering the correct credentials to access your account dashboard where you can manage your purchases and request support.

Step 2: Create a New Support Ticket

Once logged in, you'll need to initiate the refund process by creating a new support ticket. This can be done easily by following this link, which will direct you to the support ticket creation page.

Step 3: Specify the Nature of Your Request

After accessing the ticket creation page, you'll encounter a drop-down menu labeled "What do you need help with?". Click on this drop-down and select the "Refund" option. This action categorizes your ticket correctly, ensuring it reaches the right department.

Step 4: Select Your Reason for a Refund

Next, you'll find another drop-down menu titled "Would you like to tell us the reason for a refund?". Click on it and choose the reason that best describes your situation. Your feedback is valuable to us, and while it's optional, it helps us understand how we can improve our services.

Step 5: Provide Additional Information (Optional)

If you feel the need to share more details about your refund request, you'll find a text area where you can elaborate further. This step is optional but encouraged if there are specific details about your experience or reasons for the refund that you believe are important for us to know.

Step 6: Submit Your Request

After filling in the necessary information, the final step is to click on the "Submit" button. This action officially sends your refund request to our support team, who will process it promptly.

Refunds do not apply to upgrades or renewals.

What Happens Next?

Upon submission, our support team will review your case and initiate the refund process. Please note that it may take a few days for the refund to reflect in your account, depending on your bank or payment service provider.

We regret any inconvenience you may have experienced and hope to have another opportunity to serve you in the future. If you have any questions or need further assistance, please don't hesitate to contact our support team.

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